CAC secures $26.2 million in refunds, compensation

The Consumer Affairs Commission (CAC) says it secured $26.2 million in refunds and compensation from vendors on behalf of aggrieved consumers during the 2018/19 Financial Year.
In a news release on Tuesday, the CAC said this resulted from the settlement of 1,489 complaint cases handled.
This represented a resolution rate of 85 per cent.
The three categories which yielded the most monetary compensation were: Automotive $12.4 million; Other Services $4.3 million and Electrical Equipment & Appliances $3.6 million.
The Commission also responded to 913 requests for advice and information.
This was a 25 per cent increase over 2017.

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