The Global Services Association of Jamaica (GSAJ), formerly the Business Process Industry Association, is diversifying its portfolio to show a shift from being a largely business process outsourcing (BPO) based sector.
Speaking at a JIS Think Tank last week, GSAJ President Gloria Henry said members were not only engaged in the BPO sector, but were also involved in knowledge process outsourcing and information technology outsourcing.
She said currently 80 per cent of companies provide BPO services.
Ms Henry said the association is looking to change the portfolio to have more of a 60:40 ratio.
In the meantime, the Global Services Association of Jamaica said its members have generated over US$600 million per annum in revenue and are aiming to increase that to US $1 billion per annum.
The association said the sector will continue to grow in Kingston, Montego Bay and Portmore with May Pen, Ocho Rios and St. Thomas showing great potential for investment.
It is expected that in three to five years, the image that people have of a BPO company will change with companies moving out of old facilities into new purpose built facilities.