New study launched to develop strategy for Jamaica's BPO sector

A new study has been launched to provide a strategy for developing Jamaica’s Business Processing Outsource (BPO) sector.
   
It was recently launched in Kingston by JAMPRO, the Inter-American Development Bank (IDB) and Tholons.
   
The study explores the key challenges facing the development of the industry and provides recommendations to improve the sector’s contribution to the Jamaican economy.
    
The project follows Tholons’ 2012 report, Jamaica - Carving a Niche in the Global Outsourcing Market, to address the country's needs for expansion in the outsourcing Industry.
   
The sector currently employs 22,000 Jamaicans islandwide.
   
The IDB engaged Tholons to do both reports, as part of its initiatives to boost Jamaica’s trade and investment opportunities and promote economic growth in the Caribbean region.