Local utility companies paid out over J$147 million to customers for breaches of service standards last year.
This was revealed in the Office of Utilities Regulation's Quarterly Performance Report.
The Jamaica Public Service Company committed most of the violations with 68,249 breaches. That was a five per cent reduction when compared to 2018.
Compensation for the breaches amounted to $142.5 million, all of which was paid out through automatic compensation.
The National Water Commission (NWC) committed 2,096 breaches during 2019 which attracted potential compensation of $7.2 million. However, actual payments amounted to $2.2 million.
The remainder was not paid as the required claim forms were not submitted.
The number of breaches committed by the NWC in 2019 represented a two per cent reduction over the previous year.