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CAC secured $20.5 million on behalf of aggrieved consumers in 2019

The Consumer Affairs Commission (CAC) has reported that it secured millions of dollars in refunds and compensation on behalf of aggrieved consumers last year.

According to Latoya Halstead, Director of Communications at the CAC, the consumer watchdog agency secured $20.5 million in refunds and compensation on behalf of aggrieved consumers in 2019.

Miss  Halstead told the government news agency, JIS, that the CAC resolved 81 per cent of the complaints submitted over the 12 month period.

Data revealed the top three complaints categories that received compensation related to motor vehicle and parts ($8.7 million),-  other services ($3 million), and utilities ($2.9 million).  

Dorothy Campbell, Communication Specialist at the CAC, added that, in light of the recent data, consumers are being urged to be extra vigilant when buying spare parts and while engaging in motor vehicle transactions.

 



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