JAMPRO will be participating in Customer Contact Week (CCW) in Las Vegas, United States, as part of efforts to diversify Jamaica's business process outsourcing (BPO) sector.
The five day conference begins today.
Formerly known as Call Centre Week, CCW is the number one conference and expo for contact centre and customer care professionals to network and learn about new trends, innovation and development in the industry.
In an interview with JIS, Shane Angus, Manager of Information Technology, Enabled Services at JAMPRO, explained that the entity's participation in the conference includes sponsorship of the event, having a booth on the large conference floor among 200 other exhibitors, meeting with key industry players, and promoting Jamaica as a nearshore destination.
Mr. Angus explained that involvement in these events is part of JAMPRO's thrust to diversify Jamaica's BPO sector and attract shared service centres as investment projects.